Recent Website News and Maintenance Notifications
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June 29th 2:10 PM EST: vent60.light-speed.com ***Network Issue***RESOLVED
Dear Clients,
vent60.light-speed .com is having a network issue causing 50% packet loss, we are investigating and will get this resolved as soon as possible.
UPDATE: This was resolved
Thank you for your patience and understanding
Affected Locations:
• Dallas, Texas
Posted 6/29/2008 2:14 PM EST
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June 29th 00:00 AM EST: London ***Data Center Issue***RESOLVED
Dear Clients,
There is currently a data center issue affecting our London provider, we do not have an ETA for the moment.
UPDATE: We have 1 machine still offline in London, ts12.light-speed.com. The downtime is due to power failure in the data center, we are awaiting an official explaination.
UPDATE: ALL Servers back online.
Thank you for your understanding and patience
Affected Locations:
• London, England
Posted 6/29/2008 12:41 AM EST
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June 28th 8:00 AM EST: ts7.light-speed.com Scheduled maintenance COMPLETED
Dear clients,
Tomorrow morning at around 8:00AM EST we will be performing a maintenance on ts7.light-speed.com.
Last Saturday the machine ts7.light-speed.com was on had a hardware failure and we had to move all servers to a temporally machine until a replacement was ready.
The replacement is now ready and we will transfer ts7.light-speed.com servers on the machine, the maintenance will last around 20 minutes total.
Your servers will go back online automatically and your settings will be kept.
Thank you for your understanding and patience.
Affected Locations:
• Chicago, Illinois
Posted 6/27/2008 1:58 PM EST
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June 24th 11:45 PM EST: vent34.light-speed.com ***Network Issue***RESOLVED
Dear Clients,
vent34.light-speed.com started lagging and acting not properly and we are investigating the cause.
We will update this news as soon as we have more information.
***It appears the latency issue has surfaced again we are working with our provider to get the solution.***
UPDATE 1:00AM EST:
We are going to contact our provider about the issue again.
UPDATE 2:00AM EST:
Issue should be resolved again. If you have any issues feel free to submit a trouble ticket or contact us via Live Chat.
Thank you for your patience and understanding
Affected Locations:
• Los Angeles, California
Posted 6/24/2008 11:46 PM EST
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June 21th 4:30 PM EST: ts7.light-speed.com ***Emergency maintenance***RESOLVED
Dear Clients,
ts7.light-speed.com stopped responding properly and we have been investigating the cause for the past few hours but without any success in fixing the problem.
We will initiate a reboot in the next few minutes to try to correct this problem.
This problem might be a hardware failure, if the reboot does not help we will move the servers to a backup machine.
We will update this news as soon as we have more information.
UPDATE: We are moving to a another machine, it will take 10-15 more minutes, sorry for the inconveniences.
UPDATE 5:00PM : The move was completed and all servers are back online
Thank you for your patience and understanding
Affected Locations:
• Chicago, Illinois
Posted 6/21/2008 4:29 PM EST
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June 12th 6:30 PM EST: Seattle & comcast connectivity issue RESOLVED
Dear Clients,
A small pourcentage of Comcast users are unable to connect to the Seattle network due to a routing issue between the Seattle network and these users.
This problem is unfortunaly outside our provider network and they have no control over it.
These type issues are usualy corrected automatically by the company at fault.
We have e-mailed the company in attempt to speed up the repairs.
We will update this news as soon as we have more information on the problem.
Thank you for your understanding and patience
Affected Locations:
• Seattle, Washington
Posted 6/12/2008 7:52 PM EST
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June 12th 4:00 AM EST: Seattle connectivity issue RESOLVED
Dear Clients,
There is currently a network issue with the Seattle provider, they are working on the problem and it should be back online shortly.
UPDATE: After further investigation this problem is affecting one of our machine only, we attempted a reboot but the machine did not come back online. We will update this ticket when we have more information on the problem.
UPDATE : 5:15AM Our provider found the issue with this machine and all service are back online.
Thank you for your patience and understanding
Affected Locations:
• Seattle, Washington
Posted 6/12/2008 4:18 AM EST
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June 13th & 14th 5:00 AM EST: Denver Scheduled power maintenance COMPLETED
Dear Clients,
Maintenance Description:
From 5:00AM June 14, 2008 – 7:00PM June 14, 2008, the building that houses our Provider data center and offices will be conducting maintenance on their electrical systems and other building infrastructure. During these hours, they anticipate losing utility power for approximately 6 to 12 hours.
All generators and extra cooling are in place and will maintain the servers and network online during this maintenance window. They do not anticipate any downtime but if anything happens we will update this news as soon as we have more information.
Thank you for your understanding and patience.
Affected Locations:
• New Jersey
• Denver, Colorado
Posted 6/11/2008 7:48 PM EST
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June 16th 12:00 AM EST: London Scheduled maintenance COMPLETED
Dear Clients,
On June 16th 12:00AM EST (5:00AM UK TIME) our London provider will be performing a network maintenance which will affect your service. This maintenance will last about 30 minutes, and during this time, your service will be unavailable.
Your servers will go back online automatically and your settings will be saved.
Thank you for your patience and understanding.
Affected Locations:
• London, England
Posted 6/11/2008 12:02 PM EST
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June11th 1:00 AM EST: New York emergency maintenance COMPLETED
Dear Clients,
Our New York Provider will be performing an emergency maintenance tonight June 11th at around 1:00 AM EST.
During this maintenance window, our provider will be troubleshooting a router, in an effort to isolate reports of intermittent connectivity issues.
This may include a device reload, and/or the migration of our servers to other devices in our provider facility; however our provider will also be exploring other, less-impacting, means of resolution.
During this maintenance window servers might be unavailable for about 20-30minutes.
Thank you for your patience and understanding
Affected Locations:
• New York, NY
Posted 6/10/2008 8:13 PM EST
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June 3th : ts26.light-speed.com Problems RESOLVED
Dear Clients,
When joining your TeamSpeak server you might receive an error message from TeamSpeak that the server is "blacklisted".
This is due to an human error on this IP license and we sincerely apologize for the inconviniences.
We can reinstall a new server to a another IP if needed.
Update 11:30 AM EST: Thi issue was resolved with teamspeak.
Thank You for your patience and understanding while we resolve this issue with teamspeak.
Affected Locations:
• London, England
Posted 6/3/2008 10:12 AM EST
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June 4th 7:00AM EST to 11:00AM EST : **Scheduled Maintenance on all Servers** COMPLETED
Dear Clients,
On wednesday morning June 4th starting at 7:00AM EST and ending at around 11:00AM EST we will be performing maintenance on ALL our servers.
We expect around 15 minutes of downtime per machine.
Your service will return online automatically and all your settings will be kept.
Thank you for your understanding and patience.
Affected Locations:
• Chicago, Illinois
• New Jersey
• Cincinnati, Ohio
• Dallas, Texas
• Los Angeles, California
• Seattle, Washington
• Atlanta, Georgia
• London, England
• Herndon, Virginia
• Montreal, Canada
• Frankfurt, Germany
• San Jose, California
• Denver, Colorado
• Charlotte, North Carolina
• New York, NY
• Toronto, Ontario
• Tampa, Florida
• Portland, Oregon
• Portugal
• Amsterdam, Netherlands
Posted 6/1/2008 6:38 PM EST
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May 29th 1:30 PM EST: vent8.light-speed.com ***Emergency maintenance***RESOLVED
Dear Clients,
vent8.light-speed.com stopped responding and we are investigating the cause.
We will update this news as soon as we have more information.
UPDATE 2:00: Reboot successful all servers back online
Thank you for your patience
Affected Locations:
• Dallas, Texas
Posted 5/29/2008 1:40 PM EST
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May 27th 2:00 PM EST : **London LINX major Issue** RESOLVED
Dear Clients,
There is a major problem at LINX (the London Internet Exchange)
The LINX is where most UK and many Europe internet provider exchange internet routings.
This is causing major packet loss and latency issue to our London location.
You can see here on the LINX web site the drop in transfer on their graph:
https://www.linx.net/pubtools/trafficstats.html
Unfortunaly this issue is out of our provider network/hands.
UPDATE 3:00PM: LINX is slowly coming back to normal and there the packet loss and latencies are reduced, hopefully they will be back fully operational soon.
UPDATE 8:00PM LINX returned to normal and this problem is now resolved.
Thank you for your understanding and patience.
Affected Locations:
• London, England
Posted 5/27/2008 2:10 PM EST
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May 27th 5:15 AM EST: Dallas Network issues **RESOLVED**
Dear Clients,
There is an issue currently affecting our Dallas location causing certain network problems. Our provider is currently looking into the issue and will work dillegently to have it solved as soon as possible and will post further updates here as they become available.
UPDATE 6:35AM: This problem is now resolved.
Thank you for your understanding and patience.
Affected Locations:
• Dallas, Texas
Posted 5/21/2008 10:18 PM EST
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May 26th 9:25 PM : Emergency maintenance on vent11.light-speed.com ** RESOLVED **
Dear Clients,
Vent11.light-speed.com stopped responding properly, we initiated a reboot and if the problem is not hardware related the servers should come back online in the next 5-10 minutes.
UPDATE: 9:38 PM: All servers are back online.
Thank you for your understanding an patience.
Affected Locations:
• Dallas, Texas
Posted 5/26/2008 9:24 PM EST
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May 24th 11:00 PM EST Frankfurt connectivity issue. ** RESOLVED **
Dear Clients,
There is currently a network problem with our Frankfurt provider, they are aware of the issue and are working on the problem.
We do not have any time frame for the moment, we will update this news as soon as we have more information.
Thank you for your patience.
Affected Locations:
• Frankfurt, Germany
Posted 5/24/2008 11:14 PM EST
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May 23th 10:25 PM EST: ***Oregon Network Issue*** ** RESOLVED**
Dear clients,
There is currently a network issue with our Oregon provider, we will update this ticket as soon as we have more information.
UPDATE: 10:45PM: This issue is now resolved
Thank you again for your patience
Posted 5/22/2008 8:58 AM EST
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May 20th 2:45 AM EST Frankfurt connectivity issue. ** RESOLVED**
Dear Clients,
There is currently a network problem with our Frankfurt provider, they are aware of the issue and are working on the problem.
We do not have any time frame for the moment, we will update this news as soon as we have more information.
Thank you for your patience.
Affected Locations:
• Frankfurt, Germany
Posted 5/20/2008 3:05 AM EST
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May 22th 9:00 AM EST: Vent54.light-speed.com Scheduled Maintenance
Dear Clients,
This maintenance was originally scheduled for the 20th but we had to postpone it.
We will be performing a maintenance on vent54.light-speed.com on the 22th May at around 9am.
This maintenance should take about 30 minutes to perform, your servers will be back online automatically and all your settings will be kept.
Thank You for your patience
Affected Locations:
• Toronto, Ontario
Posted 5/19/2008 9:06 AM EST
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May : New Location : Portugal
Dear Clients,
We are happy to announce the opening of a new European location, Portugal.
Portugal is great for Spain, Portugal and other south west European users.
If you wish to have your server moved to Portugal we can do so freely, simply create a trouble ticket requesting the move or contact us on the live support chat.
Thank You
Affected Locations:
• Chicago, Illinois
• New Jersey
• Cincinnati, Ohio
• Dallas, Texas
• Los Angeles, California
• Seattle, Washington
• Atlanta, Georgia
• London, England
• Herndon, Virginia
• Montreal, Canada
• Frankfurt, Germany
• San Jose, California
• Denver, Colorado
• Charlotte, North Carolina
• New York, NY
• Toronto, Ontario
• Tampa, Florida
• Portland, Oregon
• Portugal
Posted 5/18/2008 11:24 AM EST
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May 17th 4:00 AM EST: Dallas Scheduled Maintenance ** Completed**
Dear Clients,
Our Dallas provider engineers will be performing an annual IOS/firmware upgrade on the customer front end router on Saturday May 17th starting at 3:00am EST-6:00AM EST. Connectivity will be unavailable at various points during the above maintenance window. Although they expect this upgrade of the supervisor engines to only take approximately 15 minutes, they have scheduled a larger maintenance window in case of issues.
Your servers will come back online automatically and your settings will be kept.
Thank you for your understanding
Affected Locations:
• Dallas, Texas
Posted 5/8/2008 9:04 AM EST
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May 16th 3:00 AM Dallas latency issues. ** RESOLVED**
Dear Clients,
There are two major network players in Dallas area that are causing network problems.
- Verizion
- Savvis
These two companies are having issues yet again in the Dallas area. You can check out the status of how the data is at http://www.internetpulse.net/. If you have data that hits either of those two networks then your data may get lost which causes the lag spikes.
Hopefully these companies will fix their problems soon and it will go back to normal.
Unfortunaly our provider has no control over these problems as these problems are outside their network.
Thank you for your understanding and patience.
Affected Locations:
• Dallas, Texas
Posted 5/16/2008 2:59 AM EST
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May 15th 3:10 PM : Emergency maintenance in Viginia and Los Angeles ** RESOLVED**
Dear Clients,
There is currently a peering issue with our provider in Virginia and Los Angeles.
A few IP's stopped working, our provider is aware of the issue and they are working on the problem.
UPDATE: RESOLVED
Thank you for your patience and understanding.
Affected Locations:
• Los Angeles, California
• Herndon, Virginia
Posted 5/15/2008 3:24 PM EST
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May 17th 10:00 PM EST : ts12.light-speed.com scheduled maintenance
Dear Clients,
We will be performing a quick maintenance on ts12.light-speed.com the 17th May at around 10:00PM EST (18th May, 3:00AM London time).
The maintenance will last about 30 minutes, the servers will go back online automatically and all your settings will be kept.
Thank you for your understanding and patience
Affected Locations:
• London, England
Posted 5/14/2008 2:48 PM EST
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May 13th 11:30 PM EST: vent32.light-speed.com ***Emergency maintenance******RESOLVED***
Dear clients,
vent32.light-speed.com stopped responding, we iniated a reboot and the machine should be back online in the next few minutes unless there is a hardware issue.
UPDATE: All servers are back online.
Thank you for your patience.
Affected Locations:
• Dallas, Texas
Posted 5/13/2008 11:38 PM EST
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May 13th 6:00 PM EST : **London Routing Issue** ***RESOLVED***
Dear Clients,
There is currently a routing issue affecting the London Data center.
Update: The problematic links are now rerouted and it should be coming back to normal for most internet Providers.
Thank you for your patience and understanding
Affected Locations:
• London, England
Posted 5/13/2008 6:14 PM EST
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May 14th 2:00 AM EST : Florida scheduled maintenance
Dear Clients,
Our Florida provider will conduct a short scheduled maintenance on the 14th of May at around 2AM EST.
The maintenance should last about 15 minutes.
Your server will be back online automatically and all your setting will be saved.
Thank you for your understanding.
Affected Locations:
• Tampa, Florida
Posted 5/13/2008 4:31 PM EST
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May 12th 4:30PM : **Network Issue in Chicago Area** ** RESOLVED**
Dear Clients,
There is an ongoing peering issue affecting our Chicago location.
Internet providers using ATT to reach the Chicago network are experiencing high packet loss and latency.
Our provider is aware of the problem and is working to resolve this issus as soon as possible
These problems are caused by a massive DDOS attack, the attack has been filtered by our provider anti-DDOS system but it is causing saturation on the ATT link.
This issue is now resolved.
Thank you for your understanding and patience.
Affected Locations:
• Chicago, Illinois
Posted 5/12/2008 5:00 PM EST
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May 10th 6:20AM EST: Atlanta ***Emergency maintenance***(Resolved)
Dear Clients,
There is currently an issue with the Atlanta datacenter, our provider is investigating the cause and it should be back to normal shortly.
6:40AM: There was a small power issue that caused our machines to reboot, the servers are now all back online.
Thank you for your understanding and patience
Affected Locations:
• Atlanta, Georgia
Posted 5/10/2008 6:32 AM EST
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May 7th 1:50 PM : Emergency maintenance on vent51.light-speed.com
Dear Clients,
We have detected a connectivity problem on vent51.light-speed.com, we are investigating this issue and will try to get this problem resolved as soon as possible.
We will make some tests and some network changes, these changes might cause some disconnections.
UPDATE: Network changes were made, we will keep monitoring this machine.
Thank you for your understanding and patience
Affected Locations:
• Denver, Colorado
Posted 5/7/2008 2:01 PM EST
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May 9th 5:00AM EST: North Carolina Scheduled Maintenance **completed**
Dear Clients,
Our North Carolina provider will conduct a short scheduled maintenance on the 9th of may at around 5AM EST.
The maintenance should last about 15 minutes.
Your server will be back online automatically and all your setting will be saved.
Thank you for your understanding.
Affected Locations:
• Charlotte, North Carolina
Posted 5/5/2008 11:37 PM EST
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May 7th 8:00 AM EST : Scheduled maintenance on ts7.light-speed.com **COMPLETED**
Dear Clients,
At around 8:00AM ts7.light-speed.com will go in maintenance for about 1 hour.
We will perform an operating system change and updates.
Your service will return online automatically and all your settings will be kept.
8:05AM: This maintenance is in progress
9:10AM: This maintenance is now completed.
Thank you for your understanding
Affected Locations:
• Chicago, Illinois
Posted 5/5/2008 1:35 PM EST
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May 2 : UK/LONDON General Connectivity Issue ***Resolved***
Dear clients,
There is currently a significant problem with LINX.
LINX:(LINX is where the majority of UK Internet Service Providers and content providers connect to each other and exchange traffic.)
There is a considerable amount of network disruption at other UK-EU providers as a result of this problem at LINX. If you use certain UK providers to connect to us you may see performance adversely affected and also packet loss; this is a problem at the provider/LINX end rather than our provider.
Unfortunately the problem is outside our provider control as LINX is a different network.
We will update this ticket as soon as we have news on the problem.
UPDATE: This issue is now resolved
Thank you for your patience and understanding.
Affected Locations:
• London, England
Posted 5/2/2008 8:11 AM EST
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Apr 30th 9:00PM : vent32.light-speed.com **Emergency maintenance**
Dear clients,
Machine vent32.light-speed.com went offline at around 9:00PM.
We are investigating the problem and it should be back online shortly.
9:05PM: Rebooting the machine
9:10PM: Reboot successful and all servers are back online
9:15PM: Machine went back offline, we are investigating the issue.
9:15PM: There was a problem of autonegociation between the switch and network card, this issue should now be resolved.
Thank you for your patience and understanding.
Affected Locations:
• Dallas, Texas
Posted 4/30/2008 9:05 PM EST
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Apr 30 7:40AM EST : London Data Center Issue
London,UK has dropped offline, there apears to be networking issues associated with our provider. We are investigating the issue with our London,UK Provider.
UPDATE 7:55AM EST: ALL SERVERS ONLINE.
Thank you for your understanding and patience.
Affected Locations:
• London, England
Posted 4/30/2008 7:49 AM EST
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Apr 28th: **Frankfurt, Germany Network Issues**
Greetings,
STATUS: All servers are back online.
STATUS: All servers are back online.
STATUS: All servers are back online.
Frankfurt, Germany has dropped offline, there apears to be networking issues associated with our provider. We are investigating the issue with our Frankfurt, Germany location.
Thank you for your understanding and patience.
Frankfurt, Deutschland ist indirekt, apears, um gefallen die Netzwerkanschlußausgaben dort zu sein, die mit unserem Versorger verbunden sind. Wir forschen die Ausgabe mit unserem Frankfurt, Deutschland Position nach.
Danke für Ihr Verständnis und Geduld.
Affected Locations:
• Frankfurt, Germany
Posted 4/28/2008 3:06 PM EST
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Apr 23th & 24th : **Dallas Network issues**
Dear Clients,
There are a few events in Dallas area that are causing network problems since yesterday afternoon the 23 April.
- There was a fiber cut yesterday on Abovenet network which created saturation of some internet lines.
- Level 3 had routing issues since around 2pm yesterday, our provider turned off their link to level3 but still many internet providers use that company to transfer their data. (issue resolved)
- ATT is having major issues in dallas area all their lines looks to be tuned off and it is still ongoing. See here: http://www.internethealthreport.com (select ATT) this issue is now resolved.
Hopefully these companies will fix their problems soon and it will go back to normal.
Unfortunaly our provider have no control over these events as these problems are outside their network.
Thank you for your understanding and patience.
Affected Locations:
• Dallas, Texas
Posted 4/24/2008 8:45 AM EST
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Apr 25th 5:00 AM EST : Scheduled Maintenance
Dear Clients,
Our North Carolina provider will conduct a short scheduled maintenance on the 25th April at around 5AM EST.
The maintenance should last about 15 minutes.
Your server will be back online automatically and all your setting will be saved.
UPDATE: This maintenance is ongoing and a litle late, we are waiting for an update from our provider as this maintenance went over it's anticipated time.
UPDATE: This maintenance was completed.
Thank you for your understanding.
Affected Locations:
• Charlotte, North Carolina
Posted 4/23/2008 7:40 PM EST
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Apr 20th 7:00 PM EST: vent45.light-speed.com **Emergency maintenance**
Dear Clients,
Vent45 stopped responding and our provider is investigating the cause.
We do not have a precise ETA for the moment.
We thrive in giving the best service possible and our Toronto provider is making it impossible by failing to resolve these issues in a timely manner.
UPDATE: This issue is now resolved.
We apologize for the inconveniences and thank you for your patience.
Affected Locations:
• Toronto, Ontario
Posted 4/20/2008 8:00 PM EST
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Apr 17th 11:40 AM EST: vent51.light-speed.com **Emergency maintenance**
Dear clients,
Our machine vent51.light-speed.com stopped responding at approximately 11:35AM, we have a technician investigating the issue and service will be back online as soon as possible.
Update: The router proving connection to one of our provider cages is defective, they are working on the issue and we received a 60 minute ETA from them at 1:00PM.
This issue is now resolved
Thank you for your patience and understanding.
Affected Locations:
• New Jersey
• Denver, Colorado
Posted 4/17/2008 11:55 AM EST
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APR 13th & 14th 4:00 AM EST: Dallas Scheduled Maintenance
Dear Clients,
On April 13th and 14th at around 4:00AM EST to 6:00AM EST our Dallas provider will be performing network upgrades.
The upgrades will affect connectivity to your service for about 15 minutes and you may experience abnormal latencies in the maintenance window.
The servers will come back online automatically and your settings will be kept.
Thank you for your patience and understanding.
Affected Locations:
• Dallas, Texas
Posted 4/1/2008 8:42 PM EST
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Apr 14th 7:00AM EST to 11:00AM EST : **Scheduled Maintenance on all Servers**
Dear Clients,
On Monday morning April 14th starting at 7:00AM EST and ending at around 11:00AM EST we will be performing maintenance on ALL our servers.
We expect around 15 minutes of downtime per machine.
Your service will return online automatically and all your settings will be kept.
8:15 AM: vent45.light-speed.com & ts23.light-speed.com did not reboot properly after an Operating system upgrade, we are investigating the cause and will update this news as soon as we have news.
9:30 AM: We are still trying to get this machine booting properly, we will be formating to a fresh OS install if we can not make it work in the next 30min. (This issue is now resolved, we gave 3 days of credit on all Toronto clients servers for the inconveniences.)
9:50AM: vent16.light-speed.com Network card is not responding properly, we have a technician investigating, service should be back online shortly. (this issue is now resolved)
Thank you for your understanding and patience.
Affected Locations:
• Chicago, Illinois
• New Jersey
• Cincinnati, Ohio
• Dallas, Texas
• Los Angeles, California
• Seattle, Washington
• Atlanta, Georgia
• London, England
• Herndon, Virginia
• Montreal, Canada
• Frankfurt, Germany
• San Jose, California
• Denver, Colorado
• Charlotte, North Carolina
• New York, NY
• Toronto, Ontario
• Tampa, Florida
Posted 4/3/2008 4:04 PM EST
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10 Apr 11:20 PM: vent32.light-speed.com ***Emergency Maintenance***
Hello, there is currently a problem with vent32.light-speed.com; we are attempting to reboot the machine. We will update this news as soon as possible.
11:30PM: Server rebooted successfully and all service are back online.
Sorry for the inconveniences and thank you for your patience
Affected Locations:
• Dallas, Texas
Posted 4/10/2008 11:29 PM EST
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Apr 11th and 12th: Chicago scheduled maintenance
Dear Clients,
On the morning of Friday April 11th, our Chicago provider will have a scheduled network maintenance from midnight to 4AM CDT.
This maintenance should not involve any downtime and should be relatively transparent as links being worked on will be taken down gracefully , you might experience disconnections while the route are modified.
There will then be a second maintenance on Saturday April 12th, from 2AM to 3AM CDT,it will definitely involve downtime for most of our customers. There will be upgrades made to a majority of our provider core routing equipment at this time.
Total downtime should not exceed 30 minutes.
Your servers will come back online automatically and your settings will be kept.
Thank you for your understanding.
Affected Locations:
• Chicago, Illinois
Posted 4/7/2008 5:37 PM EST
•
Apr 02 12:00 PM EST: Toronto Network Issue
Dear Clients,
There is a Network issue with our Toronto provider, their upstream peering is currently experiencing intermittent connectivity issues.
They are aware of the issue and working on the problem. It should be back ot normal shortly.
12:25PM: This issue is now resolved.
Thank you for your patience and understanding.
Affected Locations:
• Toronto, Ontario
Posted 4/2/2008 12:10 PM EST
•
Mar 27 3:10 PM EST: Emergency Network Maintenance in Atlanta
Dear Clients,
There is currently a router issue in Atlanta causing some connectivity issues.
Our Atlanta provider is aware of the issue and it should be back to normal shortly.
3:25 PM: This issue is now resolved.
Thank you for your patience
Affected Locations:
• Atlanta, Georgia
Posted 3/27/2008 3:14 PM EST
•
Mar 23th 3:45 PM EST vent45 Emergency Maintenance
Dear Clients,
We are investigating a problem on vent45.light-speed.com. Our provider is looking into the issue and they will get the server back online as soon as possible.
4:15PM: Service is now restored.
Thank you for your patience.
Affected Locations:
• Toronto, Ontario
Posted 3/23/2008 3:48 PM EST
•
Mar 16th 11:25 AM EST vent44 connectivity issues
Dear clients,
Vent44 is experiencing connectivity issues, we are awaiting an ETA from our provider.
Our New york provider engeneers are working on the problem we did not receive a precise ETA yet.
12:05PM: This issue is now resolved.
Sorry for the inconviniences and thank you for your patience.
Affected Locations:
• New York, NY
Posted 3/16/2008 11:34 AM EST
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Mar 15: Issues with Frankfurt
Due to network issues in Frankfurt, Germany the location has been disabled for the time being.
Affected Locations:
• Frankfurt, Germany
Posted 3/15/2008 9:54 PM EST
•
MARCH 2th 12:00 AM EST: Scheduled Maintenance in Ohio
Dear Clients,
Our Cincinnati provider will be conducting a scheduled maintenance to upgrade the routing equipment.
Event Date: March 2nd 2008
Event Time: 12:00am - 1:00am
Expected Downtime: 2-3 outages of 3-5 minutes, maximum of 10-15 minutes
The Ventrilo and Teamspeak servers will come back online automatically and your setting will be saved.
This maintenance was delayed till around 3:00am.
Thank you for your understanding.
Affected Locations:
• Cincinnati, Ohio
Posted 2/19/2008 3:06 PM EST
•
Feb 29 12:00 AM EST: Major USA peering provider problem (savvis)
Dear Clients,
Savvis, one of the big internet peering provider is having issues causing massive packet loss, high latency and disconnections.
From the information we have it is mostly affecting their links in Virginia state at the moment.
This is affecting many thousands internet users and unfortunaly we have no control over this issue.
You can see here a general view of the problem
http://internetpulse.net
Affected Locations:
• Herndon, Virginia
Posted 0/0/0000 12:00 AM ESTDear Clients,
Our New Jersey provider is experiencing a temporally network connectivity issue.
Technicians are working on the problem and it will be fixed as soon as possible. We do not have a precise ETA for the moment.
4:12pm: All service are back online.
There was a partial power failure to a core router causing some modules to shutdown temporarily. Service has been restored and efforts are being made to ameliorate power redundancy to the core routers.
Thank you for your understanding and patience.
Affected Locations:
• New Jersey
Posted 0/0/0000 12:00 AM EST
•
Feb 13th 3:00PM : vent17.light-speed.com Emergency Maintenance
Dear Clients,
The server vent17.light-speed.com went offline at about 3:00PM today the 13th due to a hardware failure.
Technicians are looking into the problem and we will update this maintenance news as soon as we have more precise information.
4:25PM: The machine is back online and all ventrilo servers are back as well.
We are still investigating the cause of this crash.
Thank you for your understanding and patience.
Affected Locations:
• Los Angeles, California
Posted 2/13/2008 3:25 PM EST
•
FEB 17th 9:00 PM EST: Scheduled Maintenance in London
Dear Clients,
Our London provider is currently will be upgrading power components on the 17th of Feb. (2:00AM GMT).
This maintenance should take no longer than 15-20 minutes.
If you would prefer to schedule an earlier time to do this, please let us know and we will try to accommodate your request.
Your servers will return back online and your settings will be kept.
Thank you for your understanding.
Affected Locations:
• London, England
Posted 2/12/2008 1:54 PM EST
•
Feb 9th 4:00 AM EST: San Jose Maintenance
Dear Clients,
On the morning of Saturday February 9th, our providers will be conducting infrastructure upgrades to our core switching fabric.
The work period will begin at 1 AM PST and conclude before 3 AM PST (4 AM ESTand 6 AM EST respectively). Precautions have been put in place to ensure limited downtime, estimated at 15 to 30 minutes.
Thank you for your patience.
Affected Locations:
• San Jose, California
Posted 2/8/2008 2:18 PM EST
•
Jan 4th 10:00 PM EST: Montreal Router Maintenance
Dear clients,
Our Montreal provider will be replacing some network hardware tonight the 4th of January to resolve the packet loss issue that occurred a few days ago.
You may experience some disconnections in the maintenance window while the data is rerouted to other routers.
Thank you for your patience
Affected Locations:
• Montreal, Canada
Posted 2/3/2008 4:27 PM EST
•
Jan 22 New Jersey Issue
Dear Clients,
We would like to apologize for the issues you experienced today and this week at our New Jersey location.
This week our provider had been troubleshooting a fiber issue between two primary locations. Operating in a failed mode (during fiber testing) created periodic capacity issues, and as you've seen at times disconnects when traffic was moved from one link to another.
This fiber issue is fixed as of today.
Later today (22nd) a primary route carrier failed forcing our provider to reroute a big portion of the traffic. There was a configuration problem in some of the alternate routes creating an outage for some of our IP space with that provider. This has now also been corrected.
We are going to issue 5 days of credit to ALL New Jersey clients this evening.
Thank you for your understanding
LightSpeed Gaming Staff
Affected Locations:
• New Jersey
Posted 1/22/2008 9:20 PM EST
•
Feb 4th 2:00 PM EST: Seattle move confirmed (*New IP*)
The Seattle move is now confirmed and is scheduled for Monday the 4th of February
The servers will be copied to the new machines at around 8am the 4th and all DNS and IP's will be changed in the system at that time.
If you are using a custom hostname or the address ventXX.light-speed.com to join your server, this address will not work for a few hours after the move is initiated, we strongly suggest using the NEW direct IP for about 24 hours.
THE NEW ADDRESS WILL BE:
vent13.light-speed.com/209.160.35.165 WILL BE: 67.228.122.188
vent22.light-speed.com/209.160.33.30 WILL BE: 67.228.122.189
vent26.light-speed.com/209.160.40.253 WILL BE: 67.228.122.190
vent30.light-speed.com/209.160.30.28 WILL BE: 67.228.97.141
ts14.light-speed.com/209.160.43.193 WILL BE: 67.228.97.142
Notice: Only the above addresses will be affected
The move is now completed.
Affected Locations:
• Seattle, Washington
Posted 0/0/0000 12:00 AM EST
•
Jan 20 6:00 AM EST: vent7.light-speed.com Harddisk Swap
After investigation and tests on vent7.light-speed.com we found that the hard disk is failing.
We will replace this machine hard disk and install a new operating system on the 20th at 6:00 AM EST.
We expect about 2 hours of downtime, your settings will be kept and your servers will come back online automatically.
6:50 AM This maintenance will continue at around 7:30 EST, Our provider was not able to do it at the time scheduled.
8::45 AM This maintenance is completed
Thank you for your understanding.
Affected Locations:
• Chicago, Illinois
Posted 1/19/2008 10:15 PM EST
•
Jan 10 7:30 PM EST: New Jersey Packet Loss issue
Our provider in New jersey is performing an emergency maintenance to resolve the connectivity issues.
This do not affect everybody but a few Internet provider.
8:00pm : This issue is now resolved.
Our provider gave us an ETA of around 1 hour to resolve the problem.
Thank you for your patience and understanding.
Affected Locations:
• New Jersey
Posted 1/10/2008 7:39 PM EST
•
Jan 7 11:00PM: Montreal router upgrade at 11pm Jan 7th, 2008
A maintenance is scheduled tonight, Monday, January 7th, 2008 between 11:00 pm and 12:00 am EST on CL-R5 core router. Our Provider do not expect any network interruption. The traffic will be rerouted to other routers before the maintenance.
Affected Locations:
• Montreal, Canada
Posted 1/7/2008 2:54 PM EST
•
Jan 9 7:00AM EST vent28 Scheduled Maintenance
This maintenance was scheduled for the 8th but moved to the 9th.
We have a problem of operating system on vent28 that requires a format.
We expect 1.5-2 hours of downtime for this to be completed. Your servers will come back online automatically and your settings will be kept.
----------------------------------------------------------
7:05Am: Maintenance is now in progress.
9:00Am: There was a problem in the automated reload process which will extend this maintenance.
10:15Am: After two attempts at formatting we changed the hardisk to a new one as it was not working properly. We are attempting another format and if it looks like its still causing problem we will replace the machine.
10:45Am: The new hardisk fixed the issue, the OS reload is almost complete, we will start backup restoration shortly.
11:15Am: Os reload is completed and backup restored. Servers are back online
2:35pm: The Network card is having problem autonegociating, we will force the port speed and turn off autonegociation in a few minutes and everything should be back to normal
Thank you for your patience and understanding.
Affected Locations:
• Dallas, Texas
Posted 1/7/2008 5:33 AM EST
•
Dec 28 8:00 AM EST: Scheduled Maintenance On Multiple Servers
We will be performing short server maintenance on the following servers:
ts4.light-speed.com
ts6.light-speed.com
ts8.light-speed.com
vent1.light-speed.com
vent12.light-speed.com
vent19.light-speed.com
vent28.light-speed.com
vent35.light-speed.com
vent36.light-speed.com
vent37.light-speed.com
We expect around 5 to 10 minutes of downtime per server.
Your servers will come back online automatically and all your settings will be kept.
Thank you for your patience
Affected Locations:
• New Jersey
• Cincinnati, Ohio
• Dallas, Texas
• Seattle, Washington
• Atlanta, Georgia
Posted 12/27/2007 1:35 PM EST
•
Dec 20 8:00 AM EST: Atlanta IP Change
Dear Clients,
The Atlanta move is now confirmed and is scheduled for Thursday the 20th of December.
The servers will be copied to the new machines at around 8am the 20th and all DNS and IP's will be changed in the system at that time.
If you are using a custom hostname or the address ventXX.light-speed.com to join your server, this address will not work for a few hours after the move is initiated, we strongly suggest using the NEW direct IP for about 24 hours.
THE NEW ADDRESS WILL BE:
vent19.light-speed.com/63.247.80.82 WILL BE 69.61.101.106
vent27.light-speed.com/75.127.75.75 WILL BE 69.61.101.91
ts13.light-speed.com/75.127.75.76 WILL BE 69.61.101.92
Notice: Only the above addresses will be affected.
8:40am : The move was completed and all servers are online on the new IP's, the old server IP's will remain active for 24 hours for a smoother move.
10:40am : We had to restart both the old and new servers to be sure the right files were in place, sorry for the short interruption.
Thank you for your patience and understanding.
Affected Locations:
• Atlanta, Georgia
Posted 12/16/2007 7:57 PM EST
•
Dec 6th 8AM EST: MOVED TO THE 7th :Quick New Jersey Maintenance
Dear Clients,
We will be conducting a short maintenance on our New Jersey network tomorrow morning the 7th December 2007 at around 8am.
We expect about 5 minutes of downtime per machine, your service will be back online automatically and all settings will be kept. You do not need to start/stop/restart your server.
--------------------------------------------------
9:20am : Completed
Thank your understanding and patience.
Affected Locations:
• New Jersey
Posted 12/5/2007 8:23 PM EST
•
Dec 1 7:00 AM EST vent32 Emergency Maintenance
There are signs of a hard disk failure on vent32 and while it is off peak hours we will swap to a new hard disk and reformat the machine.
We expect 1.5 hours of downtime for this to be completed. Your servers will come back online automatically and your settings will be kept.
-----------------------------------------------------------
7:20: Hard disk swap almost complete, we will start the OS install shortly.
8:50: Sorry for the longer delay, OS install should be completed soon and we will start to bring back the server online shortly.
9:20AM Maintenance completed
Thank you for your patience and understanding.
Affected Locations:
• Dallas, Texas
Posted 12/1/2007 7:00 AM EST
•
Dec 1 6:10 AM EST Emergency maintenance on vent16
We are performing a reboot on vent16.light-speed.com because it stopped responding properly.
We expect about 20 minutes of downtime while vent16 server reboot if it was not caused by an hardware issue.
We will update this ticket with more information as soon as possible
-----------------------------------------------------------
6:40AM Maintenance completed
Thank you for your patience and understanding.
Affected Locations:
• Dallas, Texas
Posted 12/1/2007 6:24 AM EST
•
Nov 23&24 2:00 AM Maintenance Notification Los Angeles
Dear Clients,
Our Los Angeles provider will be performing major upgrades on their network Friday, November 23rd from 2:00 am to 6:00 am EST and again on Saturday, November 24th 2007 2:00 am to 6:00 am EST. The duration of each maintenance window is 4 hours.
There is expected to be a slight packet loss and ping increase for a few seconds at the beginning and end of each window. Your servers will be online durring this maintenance.
Affected Locations:
• Los Angeles, California
Posted 11/21/2007 12:13 AM EST
•
Nov 18: Ventrilo Client Version 3.0.1 Released
Flagship/Ventrilo will be releasing a new fixed version 3.0.1 of the client software Monday morning with these changes:
Here are the official download links for the Ventrilo 3.0.1 version:
Windows Client Mac Client
- User Editor: Made current user list window wider and added support for horizontal scroll bar when needed.
- User Editor: Pressing new button will now default Duplicate IPs to No Limit.
- User Editor: Generic User and Generic admin profiles now default Duplicate IPs to No Limit.
- User Editor: Removed feature where clicking on an existing account name in the main window would cause a selection change in the UE Window. While useful in some cases it creates more - - problems then it solved. Might make this an option in a future version.
- Main Window: Display of the (GUEST) tag is now off by default. Can be turned on via new menu option View -> Guest tags.
- Guest MOTD: Now provides option to display only if it changes.
- Chat: Time stamp option will now display correct month number.
- Menu: When paired with 3.0.1 server, using the Server Admin -> Login will now allow certain menu items to be usable instead of grayed out.
IMPORTANT:
We will upgrade ALL servers early Monday morning.
We expect 10 minutes of downtime per server, your settings will be kept and the servers will come back online by themselves.
Thank you for your understanding and patience through the upgrade process.
Affected Locations:
• Chicago, Illinois
• New Jersey
• Cincinnati, Ohio
• Dallas, Texas
• Los Angeles, California
• Seattle, Washington
• Atlanta, Georgia
• London, England
• Herndon, Virginia
• Montreal, Canada
• Frankfurt, Germany
• San Jose, California
• Denver, Colorado
• Charlotte, North Carolina
• New York, NY
• Toronto, Ontario
Posted 11/18/2007 7:10 PM ESTGreetings,
One server in New Jersey will be have Maintenance done at 7:00 AM EST for approximatly 1.5 hours.
Server: vent3.light-speed.com 66.55.143.227
========================
7:15am: This maintenance is in progress
8:30am There was a problem while formatting and the maintenance window will need more time.
8:45am: Format completed and we are proceeding with the updates and backup restoration.
9:05am: Servers are now back online, the maintenance is completed.
Thank you for your patience.
Affected Locations:
• New Jersey
Posted 11/17/2007 1:47 AM EST
•
Nov - Ventrilo 3.0.1 patch will be released in a few days
Due to recent problems and issues with GUEST and duplicate IP addresses. The Ventrilo program will be updated as soon as possible to fix these issues.
We would like to thank our staff and customers for doing thier best to get through this upgrade. Thank you for your patience and understanding.
See Original Post Here:
http://ventrilo.com/forums/showthread.php?t=23510
Affected Locations:
• Chicago, Illinois
• New Jersey
• Cincinnati, Ohio
• Dallas, Texas
• Los Angeles, California
• Seattle, Washington
• Atlanta, Georgia
• London, England
• Herndon, Virginia
• Montreal, Canada
• Frankfurt, Germany
• San Jose, California
• Denver, Colorado
• Charlotte, North Carolina
• New York, NY
• Toronto, Ontario
Posted 11/14/2007 11:27 PM ESTClick Here to Read the New ChangeLog from Ventrilo
Duplicate IP problems:
Issue is fixed. All settings allow dupicate IP addresses by default.
How to remove the (GUEST)
In order to remove the (GUEST) next to a users name, simply download the Ventrilo 3.0.1 client software or higher. The GUEST tag has been removed by default
Control Panel Options Limited
There are many options we can no loger provide inside our web control panel due to the fact that ventrilo does not allow the modification of files in this manner.
Old Versions
Upgrading to Ventrilo 3.00 makes it impossible to join older Ventrilo servers. The older ventrilo servers are required to be changed to 3.00 very soon.
Thank You
Affected Locations:
• Chicago, Illinois
• New Jersey
• Cincinnati, Ohio
• Dallas, Texas
• Los Angeles, California
• Seattle, Washington
• Atlanta, Georgia
• London, England
• Herndon, Virginia
• Montreal, Canada
• Frankfurt, Germany
• San Jose, California
• Denver, Colorado
• Charlotte, North Carolina
• New York, NY
• Toronto, Ontario
Posted 11/14/2007 5:43 AM EST
•
Nov 14 Morning - Ventrilo 3.0 Release
We are pleased to announce that Flagship will be releasing the new Ventrilo 3.0 version Wednesday morning Nov 14th.
We will start the upgrade process as soon as the ventrilo client is available to download.
Our Ventrilo control panel will be upgraded at this time as well. Please be patient as we will be working as fast as we can to handle this upgrade.
Here are the official download links for the Ventrilo 3.0 version (only available on Nov 14th):
Ventrilo Windows client =
http://www.ventrilo.com/dlprod.php?id=1
Ventrilo Mac client =
http://www.ventrilo.com/dlprod.php?id=2
Ventrilo 3.0 client is not compatible with the 2.3 server - wait to download the new client version until your server has been upgraded.
When a 2.3 client tries to connect to a 3.0 server it will pop a message saying the server is now running 3.0.0. However, if they install the 3.0 client and then try connecting to a 2.3 server it will just sit there saying Contacting server and will never come back. But they can click disconnect to stop this process.
Your voice server will go offline during this period and return online automatically after the upgrade.
You will not need to login to our website to start your server.
============================
This upgrade is in progess.
Please allow a few hours for all servers to be upgraded to version 3.0.
We expect around 5 to 10 minutes of downtime per server to complete the upgrade.
============================
5:50am:
50% of the servers have been updated to 3.0 version
Thank you for your patience
============================
8:20am:
All the servers have been updated to 3.0 version.
Affected Locations:
• Chicago, Illinois
• New Jersey
• Cincinnati, Ohio
• Dallas, Texas
• Los Angeles, California
• Seattle, Washington
• Atlanta, Georgia
• London, England
• Herndon, Virginia
• Montreal, Canada
• Frankfurt, Germany
• San Jose, California
• Denver, Colorado
• Charlotte, North Carolina
• New York, NY
• Toronto, Ontario
Posted 11/11/2007 6:50 PM ESTApproximatly 10:00-10:30 EST we will be updating our dallas location with new security and software updates.
Your voice server will go offline during this period and return online automatically after the upgrade.
You will not need to login to our website to start your server.
Affected Locations:
• Dallas, Texas
Posted 11/5/2007 10:53 PM EST
•
Nov 8 12:00 AM EST: Scheduled Maintenance Cincinnati
Greetings,
Our Cincinnati datacenter provider will be performing a backbone router upgrade 12:00 AM to 1:00 AM EST on the 8th of November. Your voice server will go offline during this period and return online automatically after the upgrade.
You will not need to login to our website to start your server.
Affected Locations:
• Cincinnati, Ohio
Posted 11/3/2007 8:17 PM EST
